客户互动¶

Odoo提供了许多与客户互动的方式，也为客户与您的网站互动提供了多种途径。

产品评论¶

Customers can give a rating to your products. This is a great way to promote your products or services since reviews can influence purchase processes. To activate the rating feature, from your shop page, select a product, go to Edit ‣ Customize and enable Rating.

注解

只有购买了该产品或服务的门户用户才能留下评价。

小技巧

客户评论可以通过点击可见按钮来隐藏已发布的评论。

在线聊天¶

网站提供聊天机器人，可以通过聊天框中的文本消息与访客进行类似人类的对话模拟。

另请参阅

联系表单¶

帮助台¶

Customers may need support after purchasing a product or subscribing to a service. It is possible to create a contact form, which, when fulfilled, automatically creates a new ticket for your support team.

To add a contact form, create a new page (+ New ‣ Page) if necessary, and drag and drop a Form block from the Dynamic Content section onto the page. Once placed, click on the form (while in Edit mode), and in the Action field, select Create a Ticket. You can then select to which Helpdesk team the ticket should be assigned.

联系我们¶

“联系我们”页面可以让客户和潜在客户更容易地联系您的公司并与您取得联系。

To have a ‘Contact Us’ page, create a new page (+ New ‣ Page) if necessary, and click on Edit ‣ Customize. Then, drag and drop a Form block onto the page. Select the form and define the action to be performed when submitted in the Action field.

When clicking on a field, or when adding a new field (+ Field), you can select its Type. This enables different options, such as Multiple Checkboxes, which customers can use to indicate the services they are interested in, for example.

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